Shipping & Refund
Shipping Policy
SanasBooks aims to offer its customers the best shopping experience by providing best-in-class services even after purchasing the product. We understand a customer’s curiosity which is why assure the shipment of all our orders within 5-7 working days all over the country. We are committed to delivering your order accurately, in good condition, and always on time as promised by us. Our happy customers are a proof of our top-grade shipment and delivery services.
WE SHIP ON ALL WEEK DAYS (MONDAY TO SATURDAY), EXCLUDING PUBLIC HOLIDAYS.
To ensure that your order reaches you as soon as possible and in its best condition, we only ship through reputed courier agencies. If you still believe that the product is not in good condition, or the packaging is tampered with or damaged, we encourage you to kindly drop us a mail at sales@sanasbooks.com or whatsapp at +65 8318 3923. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Please note all items (including gifts) will be shipped in a wrapped box with invoice mentioning the price, as per Singapore Tax Regulation along with the warranty card.
Refund policy
You cannot cancel the order and demand refund once the order is successfully placed and processed by the payment gateway. Refund requests will only be considered in the following cases:
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If the shipping location is not serviced by our partner courier companies.
No refund requests will be entertained for damaged products. Damaged products will be exchanged as per our exchange policy.
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From the date of written confirmation of refund to the customer, the amount will be refunded within the next 7-10 business days.
The amount will be refunded in the customer's mode of payment.
No Returns will be entertained if a customer wants to return the product for the reason that he/she doesn't like it after delivery of the product or feels the product doesn't match his or her expectations.
No refunds will be given in the following cases: Incorrect or insufficient address mentioned by the customer
Non- availability of recipient at the mentioned address and/or premises
Refusal to accept products
Delivered at the place/to the person specifically mentioned by the customer other than the customer himself
Force majeure event
In case the product has undergone any tampering by the customer
All emails in this regard are to be sent to sales@sanasbooks.com